Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who are creating aquatic environments for personal or professional use. We serve customers worldwide except certain Asian countries and remote locations.

1.2 Intellectual Property Rights

All content on pondbuildtools.com, including product designs, images, text, and logos, is the property of Pond Construction Shop and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in:

• Water feature components (Atlantis Waterfalls, Bermuda Plastic Waterfalls)
• Decorative elements (Artificial Decorations, Decorative Rock and Stone)
• Filtration systems (Filters, Filter Media, Filter Spares)
• Pond maintenance equipment (Cleaning Equipment)
• Aquatic plants and livestock (Dwarf Lilies, Coldwater Livestock)

While we strive for accuracy, product colors may vary slightly due to monitor settings. Specifications are subject to change without notice.

2.2 Product Limitations

Certain products have special handling requirements:

• Live items (Coldwater Livestock, Dwarf Lilies): Subject to seasonal availability and shipping restrictions
• Custom configurations: Non-returnable once production begins
• Filter Media: Hygiene-sensitive; cannot be returned once opened

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (Monday-Friday). You’ll receive:

• Order confirmation email
• Shipping notification with tracking

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption. Payment is due at time of purchase.

3.3 Pricing and Taxes

Prices are in USD. International customers may be responsible for:

• Customs duties
• Import taxes
• Other fees imposed by your country

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 Delivery Expectations

Delivery times are estimates, not guarantees. Factors affecting delivery include:

• Customs processing
• Weather conditions
• Carrier delays

You are responsible for providing accurate shipping information. Incorrect addresses may result in additional fees.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of receipt if:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase

5.2 Non-Returnable Items

Cannot accept returns for:

• Coldwater Livestock (animal welfare)
• Opened Filter Media (hygiene)
• Live plants (perishable)
• Custom/special order items

5.3 Refund Process

Refunds are processed within 5 business days of receiving your return:

• Issued to original payment method
• Original shipping costs non-refundable
• Customer pays return shipping unless our error

6. Customer Responsibilities

• Provide accurate personal and payment information
• Inspect deliveries promptly and report issues within 48 hours
• Understand any local regulations regarding aquatic products
• Use products as intended and follow all safety guidelines
• Pay any applicable international customs fees

7. Limitation of Liability

Pond Construction Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper product use
• Delays beyond our reasonable control
• Customs seizures or import restrictions

Our maximum liability is limited to the purchase price of the product in question.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in the courts of Memphis, Tennessee, USA.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms:

Pond Construction Shop
3902 Lords Way
Memphis, US 38110
Email: [email protected]
Phone: (Available during business hours: Monday-Friday, 9am-5pm CST)