Privacy Policy

Last Updated: [Insert Date]

Welcome to Pond Construction Shop (“we”, “us”, or “our”). At Pond Construction Shop, we’re committed to protecting your privacy while helping you build your aquatic dreams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pondbuildtools.com.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
• Transaction Information: Details about purchases you make through our site (including Atlantis Waterfalls, filter systems, or aquatic plants).
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and browsing behavior.
• Communication Data: Records of your correspondence with us when you contact our aquatic specialists.

2. How We Use Your Information

We use the information we collect for various purposes related to water gardening and pond construction:

• To process and fulfill your orders for pond accessories, artificial decorations, and water features
• To provide customer support for your aquatic projects
• To improve our website and product offerings based on your interactions
• To communicate with you about orders, products, services, and promotions
• To detect and prevent fraud, especially for international transactions
• To comply with legal obligations related to global shipping

3. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, PayPal, JCB), shipping, IT services, and marketing.
• Legal Requirements: When required by law or to respond to legal process, protect our rights, or prevent harm.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding certain Asian regions and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Bank-grade encryption for all transactions
• PCI-DSS compliant checkout process
• No payment data stored on our servers
• Regular security assessments of our systems

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You may review and update your account information at any time.
• Data Portability: You may request a copy of your personal data in a structured format.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality, including secure checkout.
• Performance Cookies: Help us understand how visitors use our site to improve it.
• Marketing Cookies: Used to show relevant ads for pond products on other sites.

You can control cookies through your browser settings, but disabling some may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify you of significant changes by posting the new policy on our site with an updated effective date.