At Pond Construction Shop, we understand that creating your perfect aquatic retreat begins the moment you place your order. That’s why we’ve designed a delivery system that’s as reliable and efficient as our premium pond products. Whether you’re a landscape professional on a tight deadline or a DIY enthusiast eagerly awaiting materials for your first water feature, our shipping options ensure your items arrive when you need them.
Global Reach with Local Care
Based in Memphis but serving water feature enthusiasts worldwide (excluding select regions in Asia and remote areas), we combine American craftsmanship with international shipping expertise. Our partnerships with leading carriers like DHL, FedEx, and EMS guarantee your products are handled with the same care we put into selecting them.
Your Shipping Options
1. Standard Shipping (10-15 Business Days)
For those who want their pond construction materials quickly, our standard shipping via DHL or FedEx delivers to most locations within 10-15 business days after processing. This option is perfect when you’re working against the clock to complete your water feature project.
Flat Rate: $12.95 USD
Ideal For: Urgent orders, professional landscapers, time-sensitive projects
2. Free Shipping (15-25 Business Days)
For orders over $50, we’re proud to offer free shipping via EMS. While slightly slower (15-25 business days after processing), this economical option delivers the same premium pond products at no additional cost. It’s our way of making beautiful water features accessible to everyone.
Minimum Order: $50 USD
Ideal For: Budget-conscious shoppers, non-urgent orders, bulk purchases
What to Expect After You Order
Swift Processing
All orders are processed within 1-2 business days. We carefully inspect each item before packaging to ensure it meets our rigorous quality standards.
Tracking Transparency
Receive detailed tracking information the moment your order ships, allowing you to monitor your pond products every step of their journey to your door.
Careful Packaging
From delicate artificial lilies to robust filter systems, each item is packaged with protective materials to prevent damage during transit.
Our Hassle-Free Return Policy
We stand behind every product in our collection of water feature solutions. If you’re not completely satisfied, you may return items within 15 days of receipt for a full refund or exchange (excluding shipping costs). Simply contact our customer service team at [email protected] to initiate the process.
Questions About Delivery?
Our customer service team brings over 15 years of aquatic landscaping expertise to every inquiry. Whether you need advice on shipping timelines for specific products or have special delivery requirements, we’re here to help at [email protected].
Physical Address:
Pond Construction Shop
3902 Lords Way, Memphis, US 38110
At Pond Construction Shop, we believe the journey to creating your perfect water feature should be as smooth as the tranquil ponds we help build. From our carefully curated product selection to our reliable delivery options, every detail is designed with your aquatic vision in mind.